Refund policy

All orders are final. We do not offer a general cancellation or refund policy.

Given the nature of the product, as mentioned in Article 5, paragraph 2, and in accordance with Article 59, letter c) of the Consumer Code, the Supplier does not offer the Buyer the right of withdrawal, as the product is custom-made based on the choices of the end customer, who, by signing this pre-sale contract, initiates the custom production process. The same product, in order to be uniquely linked to the acquiring customer who commissions the customization, is identified by a lot and serial number placed on/in the product.

They are therefore considered custom products, built on specific request and not intended for trial use.

For this reason, the right of withdrawal cannot be exercised once the order is confirmed and production has started.

Additionally, we do not provide products for at-home testing or trial purposes.

However, we invite interested customers to test our equipment at our facility, by appointment.

The customer expressly agrees to these conditions when placing the order.